Quality Code

1) Quality Code

"Prices are negotiable but quality is not"

Rishabh Instruments, a Certified ISO 9001:2015 organization, is equipped with world-class facilities for testing instruments in compliance with IEC, DIN, IS, and ANSI standards. The company’s products also have UL, CSA, CE, GOST, & ASTA certifications. The company also has NABL accredited Laboratory with highly accurate standards for calibration and testing like, Fluke, Zera, Yokogawa for Current & Voltage standard calibration, saraswati dynamcis vibration tester, Regatron Espec Environment Chamber for High Voltage Tester, & Insulation Tester. The Quality Management System of Rishabh Instruments limited is in accordance to ISO 9001:2000, since April 2001.

QAS as a process is subdivided into four parts viz.

Inward

All incoming material into the factory is inspected at this section. Statistical analysis is used for VQR (Vendor Quality Rating) and the sampling procedure used is as per IS 2500. Equipments such as Rapid-I (Vision measuring system), Spring rate tester, Hardness tester, Bursting tester, Plating thickness tester, Waynekerr Magnetic Analyser etc are used in testing incoming material. Inspection records are maintained in SAP HANA ERP system. Engineers and operators are stationed in this section to cater to Electronic and mechanical component requirement.

In-process

The basic concept of this section is to build in “quality” in the processes itself. Critical stations are identified and setting inspections are done at these stations. For special processes operator qualification and operator training is done. In process Quality plans are available to guide through the process of 'in-process' inspections.

Final

Final products are inspected at this section. The inspection is in two parts viz. electrical and packing. Quality plans are exclusively made per product to guide through the process of final inspection. The sampling procedure made is as per IS 2500. The statistical quality control technique used is Finished Goods PPM rejection.

Calibration

In house calibration programme of all the instruments / sources / standards held by the factory. Master equipments are calibrated from external calibration agencies.

2) Warranty Terms

Warranty Period

The Solar Inverter products are warranted by Rishabh for Warranty against manufacturing defects - 10 years from the date of supply. Accessories warranty for 1 year. Repair warranty 1month after supply. Rishabh warranty covers any costs for repair or spare parts during the agreed period beginning on the date of purchase of the device, subject to the following conditions.

Conditions

Rishabh warranty is applicable for manufacturing related defects excluding those which are mentioned in below terms. The warranty includes the costs of servicing, cost of material to be used for repair of faulty device and cost for on-site repair work, if done by Rishabh technician. All other costs, particularly shipping costs, travel and accommodation costs of Rishabh technician for on-site repairs as well as other incidental cost incurred by customers are not included in this warranty. The decision to either repair the faulty device or replace with service unit lies with Rishabh. Rishabh certifies that the repaired/replaced device will continue to be covered under remaining period of warranty as originally stipulated.

Exclusions from warranty

The Rishabh warranty does not cover products which got damaged due to any of the following reasons:

Non-manufacturing related defects
Not following all the guidelines mentioned in the product installation & commissioning manual
Reporting to Rishabh after warranty period expiration
Mechanical damage during transportation of devices done by customer
Any modification applied to the inverter that is not part of standard instructions mentioned in I&C manual
Negligence or inappropriate use of the product or failure to observe the applicable safety regulations
External event (overvoltage, failure of other components in the installation causing inverter failure, etc.)
Force majeure, including but not restricted to lightning, power surges & natural disasters
Returned inverter shows no fault after analysis
Consumables like fuses, battery etc are not covered under warranty

Claim procedure

To determine the warranty entitlement, customer should submit a copy of the purchasing invoice or a copy of the warranty certificate. The original manufacturers label on the device must be completely legible, with model number, serial number and other identification marks otherwise Rishabh may refuse warranty claims. If possible, the faulty devices should be reported with the error code displayed on the device LCD and where the total display is lost, the observations made regarding the faulty device should be stated.

The following information must be provided:

Inverter and/or device model
Serial number (S/N) of the inverter: visible on the label on the inverter
Description of the problem and if available, the error code shown on the LCD
Details of warranty holder (complete address and name)
Invoice copy of purchase
Email address of warranty holder
Address of site installation

If Rishabh agrees to provide an advance replacement device, we generally send an equivalent replacement device, packaged appropriately for transport, within a week. The defective device is to be packed in this transport packaging for return transport to Rishabh within 10 days of receiving the shipment. If the replacement is not received within the stipulated time or an extension which may or may not be granted at the choice of the manufacturer, manufacturer will have a right to invoice the customer and payment will fall due immediately.

Limitations of Liability

This warranty and service terms does not provide any scope for financial compensation for energy that has not been fed into the grid or any indirect loss due to faulty device.